OFFICIAL CLIPAURA SUPPORT
How can we help?
Help with projects, editing, exports, hosted AI, subscriptions, optional Apple sign-in, account deletion, and anything in ClipAura that does not behave as expected.
Include your iPhone model, iOS version, ClipAura version and build, what you were doing, and what the app displayed. Screenshots help. Never send passwords, Apple verification codes, or payment details.
Subscriptions and Restore Purchases
Open Profile and tap Subscription to see Creator, Studio, and Agency with your App Store's localized monthly prices. Restore Purchases is at the bottom of the paywall. Manage or cancel a subscription in iOS Settings under your Apple Account and Subscriptions.
A product or price does not load
Confirm the device is online, reopen the Subscription screen, and try again. Prices come directly from Apple's StoreKit and can vary by country or region. Do not purchase if the price or renewal period is not shown clearly.
Projects and exports
Projects stay on the device. Saving to Photos requires Photos Add permission and enough free storage. If an export fails, include the chosen resolution, number of clips, and the message ClipAura displayed.
Hosted AI did not complete
Hosted AI requires your consent, an internet connection, and an input accepted by the provider's safety rules. Pending jobs can resume after relaunch. A refusal does not use a successful render result.
Optional Apple sign-in
ClipAura works with a private guest identity and does not require login. Sign in with Apple is optional and lets the onboarding profile be restored on another Apple device.
Delete the cloud account
Open Profile, Account, and Delete ClipAura account. This deletes the Firebase identity, cloud profile, AI usage, and task history. Local projects stay on the device. Cancel subscriptions separately in Apple's subscription settings.